Privacy Policy

Last updated: November 3, 2026

1. Purpose of the Policy

Les Entreprises Marc Dubé places great importance on respecting privacy and protecting the personal information entrusted to it.

This Privacy Policy transparently explains how Les Entreprises Marc Dubé may collect, use, disclose, retain, and protect personal information in the course of its activities, including through its website, web forms, payment platforms, and various services.

This policy also informs individuals of their rights regarding their personal information.

2. Personal Information That May Be Collected

• first and last name;
• mailing address;
• email address;
• telephone number;
• information required for billing and processing a transaction;
• information concerning a service request;
• information relating to a contract, lease, or agreement;
• licence plate number;
• information relating to a parking transaction or use of a parking facility;
• information voluntarily provided through a web form, by email, by telephone, or otherwise;
• IP address and certain technical data when collected through our website or systems;
• any other personal information required to provide a requested service.

In connection with our parking services, a licence plate number may be used to associate a parking transaction with the vehicle concerned.

3. Methods Used to Collect Personal Information

• directly from you;
• by telephone or email;
• through our website or a web form;
• when you submit a service request;
• when a contract or agreement is entered into or administered;
• during a parking transaction;
• through a pay station, application, or payment platform;
• through an authorized service provider;
• automatically through certain technologies used on our website, where applicable.

4. Use of Personal Information

• respond to your requests and communicate with you;
• provide and administer requested services;
• manage our parking facilities and services;
• associate a parking transaction with a vehicle;
• administer contracts, leases, or other agreements;
• prepare invoices and process transactions;
• provide customer service follow-up;
• protect our operations, premises, and systems;
• prevent fraud or unauthorized use;
• manage our relationships with clients, suppliers, and partners;
• comply with legal, regulatory, contractual, and accounting obligations;
• improve our services and website operation.

We limit the collection and use of personal information to what is reasonably necessary for the identified purposes.

5. Consent

Where required by law, Les Entreprises Marc Dubé obtains the individual’s consent before collecting, using, or disclosing personal information.

Where permitted by law, an individual may withdraw consent. Withdrawal may have consequences when the information is required to provide a service, perform a contract, or comply with a legal obligation.

6. Web Forms

Our website may include forms used to contact Les Entreprises Marc Dubé or submit a request. Information submitted through these forms is used to process the request, communicate with the individual, and provide the requested service.

We request only the information reasonably necessary for the purposes stated at the time of collection.

7. Payment Platforms

Certain services may require the use of a payment platform operated by Les Entreprises Marc Dubé or a third-party provider. When a transaction is processed directly by a provider, certain information required for the transaction may be collected and processed directly by that provider.

Les Entreprises Marc Dubé therefore may not hold all financial information submitted during a transaction completed through a third-party platform. Use of such platforms may also be subject to the provider’s terms and privacy policy.

8. Cookies and Similar Technologies

Our website may use cookies or similar technologies required for its operation.

• IP address;
• browser and device type;
• operating system;
• date and time of a visit;
• certain information concerning website use.

Where consent is required for certain technologies, it is obtained in accordance with applicable requirements.

9. Disclosure of Personal Information

Les Entreprises Marc Dubé does not sell the personal information it holds.

Personal information may be disclosed to suppliers, professionals, or partners where necessary, including providers of information technology, hosting, payment, parking systems, administrative, accounting, or professional services. Information may also be disclosed where authorized or required by law.

10. Retention of Personal Information

Personal information is retained for the period required to fulfil the purposes for which it was collected and for any additional period required by applicable legal, tax, accounting, or contractual obligations.

When the information is no longer required, it is securely destroyed or anonymized where permitted by law.

11. Security

Les Entreprises Marc Dubé takes reasonable measures to protect personal information against unauthorized access, use, disclosure, loss, theft, alteration, and unauthorized destruction.

Measures are adapted, to the extent reasonably possible, to the nature and sensitivity of the information. However, no method of electronic transmission or storage can guarantee absolute security.

12. Processing or Storage Outside Quebec

Certain technology providers may use infrastructure located outside Quebec. Where personal information may be disclosed or processed outside Quebec, Les Entreprises Marc Dubé applies the measures required by applicable legislation.

13. Your Rights

Subject to the conditions and exceptions provided by law, you may request:

• access to personal information held about you;
• correction of inaccurate, incomplete, or ambiguous information;
• withdrawal of your consent, where applicable;
• cessation of certain uses or disclosures where provided by law;
• information concerning the processing of your personal information.

We may take reasonable steps to verify the identity of the person making a request.

14. Person in Charge of the Protection of Personal Information

Questions or requests concerning access, correction, or the protection of personal information may be submitted to:

15. Complaints

Anyone who believes that personal information has been handled in a non-compliant manner may submit a complaint to the person in charge. The complaint will be handled diligently and confidentially.

An individual may also contact the Commission d’accès à l’information du Québec, where applicable.

16. Changes to This Policy

Les Entreprises Marc Dubé may amend this policy to reflect changes to its activities, practices, technologies, or legal obligations. The version published on the website is the version in force as of its last update date.

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