Parking Lot Use Policies
Important Information
By using one of our parking lots or completing a transaction, you accept the terms and conditions set out in this document.
1. Daily Parking Transactions
Payment of a daily parking rate authorizes one vehicle to park for the purchased period, subject to posted signage, applicable rates, and space availability. Payment does not constitute a reservation of a parking space.
No In-and-Out Privileges
Daily parking transactions do not include in-and-out privileges. Once a vehicle leaves the parking lot, the transaction ends, even if the paid period has not expired. Returning later the same day requires a new transaction and a new payment.
No Guarantee of Space Upon Return
After a vehicle leaves, no parking space is reserved or guaranteed. Any new entry remains subject to space availability.
2. Non-Refundable Payments
No refund, credit, or adjustment will be issued when a user leaves before the end of the paid period or uses only part of the purchased period. The user is responsible for selecting the rate and parking period that meet their needs.
3. Accuracy of the Licence Plate Number
The user is responsible for correctly entering the licence plate number of the parked vehicle. This responsibility applies to payments made at a pay station, through PayByPhone (PBP), on an online platform, or through any other payment system.
Entry Errors
An error or omission may prevent the payment from being associated with the vehicle. No refund, credit, or cancellation of a parking violation notice will be granted solely because of an entry error made by the user.
4. Issue Preventing Payment
If a user is unable to complete payment, including because of an issue with a pay station, an application, a connection, a payment card, or for any other reason, the user must contact Les Entreprises Marc Dubé as soon as possible to report the situation and obtain assistance. Being unable to complete a transaction does not relieve the user of the obligation to pay the applicable fees.
5. Respect for Employees
Les Entreprises Marc Dubé is committed to providing professional and respectful service. Users must show the same respect toward the company’s employees, representatives, and service providers.
Prohibited Conduct
Verbal abuse, threats, intimidation, harassment, insults, or aggressive conduct will not be tolerated. Depending on the seriousness of the situation, service may be interrupted or refused, and appropriate remedies may be pursued.
6. User Obligations
The user must comply with posted signage, authorized zones, paid parking periods, and all instructions displayed at the location.
Use of Multiple Parking Spaces
Any user who occupies two or more parking spaces must pay for each space used, including when parking an oversized vehicle, recreational vehicle, trailer, or other vehicle combination.
7. Vehicles and Personal Property
The user remains responsible for locking the vehicle and leaves personal property in the vehicle at the user’s own risk. Any site-specific conditions posted at the location continue to apply.
8. Changes to These Policies
Les Entreprises Marc Dubé may amend these policies. The version published on the website is the applicable version as of its update date.
REMINDER
Vehicle exit = end of transaction. Return on the same day = new payment. Early departure = no refund.
Licence plate number = user responsibility. Payment issue = contact EMD.
Multiple spaces occupied = payment required for each space used. Respect for staff = mandatory.
Working document. Legal review is recommended before final publication.
